SAP REMOTE SUPPORT SERVICES

    Bridging the Gaps of SAP

    Are there gaps in your SAP support or are you considering solutions to reduce your costs?  Does the thought of off-shoring lead to concerns about communication skills, SAP ability, and time zone differences?  ERP Savvy provides alternative remote support solutions for SAP customers who want to reduce costs with or without the off-shoring. This support services is backed by our SAP COE (Center Of Excellence).

    We provide comprehensive remote solutions with qualified, reputable SAP Consultants for ABAP development, Basis & Security support, functional support, and on-call subject matter experts to handle your most difficult SAP issues.

Superior ABAP Development

    The trend of offshore ABAP development solutions grows more common every year as do the inherent problems arising from offshore solutions.  With ERP Savvy remote ABAP development services, you dont need to worry about poor communication skills, time zone differences, inferior ABAP skills, or unprofessional service.  Our SAP Consultants all live and work in the U.S. , have experience with the older and newer ABAP development toolsets, and meet our high standards of experience and performance, ensuring a world class solution at reduced costs.

Dependable Basis & Security Support

   An increasing number of SAP Customers choose to outsource all or a portion of their Basis and Security support to reduce their costs and/or provide more consistent SAP support across their organization.  ERP Savvy tailors support plans to meet your Basis or Security support needs without locking you into pre-defined plans forcing you to buy services you do not need.  Our Senior Basis Administrators & Security Consultants provide turn-key remote support delivering reliable services at value pricing.

Quality Functional Support

    Is there a specific functionality within your SAP system that lacks internal expertise?  Rather than calling in an SAP resource for a few weeks and paying a premium rate, let ERP Savvy help you enhance, configure, or support your functional configuration with our remote SAP Functional Consultants reducing your total costs and delivering exceptional solutions.  We have experts in nearly every SAP functional area available to assist you remotely with little notice.

On-Call Subject Matter Experts

    Need a quick answer to a problem or some advice on the best direction to take in a particular area of SAP? ERP Savvy can provide you with an SAP Subject Matter Expert to answer your questions, recommend solutions, or diagnosis performance or configuration issues.  Just a quick call with one of our Resource Managers to identify the area needing assistance, and we will arrange for you to speak with an SAP SME immediately.

    Unique Near Shore Transition Model of client, who wishes to have consultants on reach within 1hr onsite, establish a COE and Transition the facility to client after stabilization.

Near Shore ERP Savvy, Inc, Near shore model is an innovative and concept designed to provide efficiency, security, and accurate support to CLIENT.

    More Specifically, the Near Shore model will consist of a physical facility being setup within a 25 mile radius based on availability of CLIENT location to provide 24 x 7 x 365 SAP support for CLIENT.

    Near Shore Facilities:

    Facility will be established within 1 week of the contract and equipped fully with 3 weeks from the contract date.

   All facility, Facilities, Equipment and Services for this facility will be obtained will be under discretion /disbursement of ERP Savvy, Inc.,

    The facility will hold all listed items below:

• This facility will be acquired by lease/rent from any available technology parks within the Radius.
• Security and Accessibility of the Facilities around the clock will be our deciding factors for such a facility and building codes of the county is adhered to by the owner of property.
• All properties within this facility will be insured.
• All computer hardware will be virus protected and access protected to maximum possible and reasonable level of available resources.
• Load Balanced/redundant Servers for our internal network Provided for minimum downtime.  If either server fails there will be a backup to ensure 99% uptime.
• Routine Back-up will be provided for documents within this facility and audit reports provide on request.
• Multi-Access High Speed Internet/Network Connectivity This will ensure that if one internet service provider is down, support will still be connected to the internet and CLIENT through another service provider, thereby ensuring higher availability.
• Mini-Conference Room with Projector and Conference phones To be used for any support meetings, issues, or any other concerns CLIENT may have.
• Desktop Computers - Secure Desktops that will have security installed features preventing any copying/backup of unauthorized files as well as secure login features and accesses will be monitored and all necessary software will be installed.
• 1800 Help Line Dedicated line to CLIENT for 24 x 7 x 365 support with Load ringer and call waiting displays (ACD (Automatic call distributor) if required will identified depending on the call volume).
• wireless telephone headsets
• Regular as well as VOIP Phone lines will established.
• Auto-call routing enabled PABX system with Voicemail Facility.
• Fax (both E-fax and Landline) will be installed.
• Wireless capable high-speed Printers.
• VPN - 
• Secure Access/Monitoring of Premises and Infrastructure. (Hardwired cameras and VOIP Cameras).
• Hardware/software Security Employees will be prohibited from providing backups and performing any changes that are unauthorized.
• Mobile Laptop for emergency On-site Service Near Shore support employees will be available for emergency on-site service when needed.  This will ensure that there is no disconnect between the user raising the ticket and the help desk respondent.  The Near Shore employee will respond to on-site call within one (1) hour and will be billed at an on-sire rate whenever such emergencies arise.
• Uninterrupted Power Supply Power backups for continuous support which will ensure support is always running.
• Stocked and fully equipment pantry.
• A CAB service will on disburse around the clock for any emergency onsite client visits from this facility at no-charge.
• Request for onsite support will approved by the manager in duty from CLIENT facility.
• Facility will hold enough display materials like charts, Board etc to monitor the progress of the tickets.
• All ERP Savvy employees serving from near shore facility will be providing with security badges and access cards and will register with CLIENT security within 3 days of employment.
• ERP Savvy / CLIENT will for force ensure the same consultant fixes the problem.