SAP REMOTE SUPPORT SERVICES
Bridging the Gaps
Are there gaps in your SAP support or are you considering
solutions to reduce your costs? Does the thought of off-shoring lead to concerns
about communication skills, SAP ability, and time zone differences? ERP
Savvy provides alternative remote support solutions for SAP customers who
want to reduce costs with or without the off-shoring. This support services is backed
by our SAP COE (Center Of Excellence).
We provide comprehensive remote solutions with qualified,
reputable SAP Consultants for ABAP development, Basis & Security support, functional
support, and on-call subject matter experts to handle your most difficult SAP issues.
Superior ABAP Development
The trend of offshore ABAP development solutions grows more common every year as
do the inherent problems arising from offshore solutions. With
ERP Savvy remote ABAP development services, you dont need to worry about
poor communication skills, time zone differences, inferior ABAP skills, or unprofessional
service. Our SAP Consultants all live and work in the
, have experience with the older and newer ABAP development toolsets, and meet our
high standards of experience and performance, ensuring a world class solution at
Dependable Basis & Security Support
An increasing number of SAP Customers choose to outsource all or a portion of their
Basis and Security support to reduce their costs and/or provide more consistent
SAP support across their organization. ERP
Savvy tailors support plans to meet your Basis or Security support needs
without locking you into pre-defined plans forcing you to buy services you do not
need. Our Senior Basis Administrators & Security Consultants provide turn-key
remote support delivering reliable services at value pricing.
Quality Functional Support
Is there a specific
functionality within your SAP system that lacks internal expertise? Rather
than calling in an SAP resource for a few weeks and paying a premium rate, let ERP Savvy help you enhance, configure,
or support your functional configuration with our remote SAP Functional Consultants
reducing your total costs and delivering exceptional solutions. We have experts
in nearly every SAP functional area available to assist you remotely with little
On-Call Subject Matter Experts
Need a quick answer
to a problem or some advice on the best direction to take in a particular area of
SAP? ERP Savvy
can provide you with
an SAP Subject Matter Expert to answer your questions, recommend solutions, or diagnosis
performance or configuration issues. Just a quick call with one of our Resource
Managers to identify the area needing assistance, and we will arrange for you to
speak with an SAP SME immediately.
Unique Near Shore Transition Model of client, who wishes to have consultants
on reach within 1hr onsite, establish a COE and Transition the facility to client
Near Shore ERP Savvy, Inc, Near
shore model is an innovative and concept designed to provide efficiency, security,
and accurate support to CLIENT.
More Specifically, the Near Shore
model will consist of a physical facility being setup within a 25 mile radius based
on availability of CLIENT location to provide
24 x 7 x 365 SAP support for CLIENT.
Near Shore Facilities:
Facility will be established within
1 week of the contract and equipped fully with 3 weeks from the contract date.
All facility, Facilities, Equipment
and Services for this facility will be obtained will be under discretion /disbursement
of ERP Savvy, Inc.,
The facility will hold all listed
- This facility will be acquired by
lease/rent from any available technology parks within the Radius.
- Security and Accessibility of the
Facilities around the clock will be our deciding factors for such a facility and
building codes of the county is adhered to by the owner of property.
- All properties within this facility
will be insured.
- All computer hardware will be virus
protected and access protected to maximum possible and reasonable level of available
for our internal network Provided for minimum downtime.
If either server fails there will be a backup to ensure 99% uptime.
Routine Back-up will be provided for documents within this
facility and audit reports provide on request.
- Multi-Access High Speed Internet/Network Connectivity
This will ensure that
if one internet service provider is down, support will still be connected to the
internet and CLIENT through another service provider, thereby ensuring higher availability.
- Mini-Conference Room with Projector and Conference phones
To be used for any support meetings, issues, or any other
concerns CLIENT may have.
- Desktop Computers - Secure Desktops that will have security installed features
preventing any copying/backup of unauthorized files as well as secure login features
and accesses will be monitored and all necessary software will be installed.
- 1800 Help Line
Dedicated line to CLIENT for 24 x 7 x 365 support with Load ringer and call waiting
displays (ACD (Automatic call distributor) if required will identified depending
on the call volume).
wireless telephone headsets
Regular as well as VOIP Phone lines will established.
routing enabled PABX system with Voicemail Facility.
(both E-fax and Landline) will be installed.
Wireless capable high-speed Printers.
- Secure Access/Monitoring of Premises and Infrastructure.
(Hardwired cameras and VOIP Cameras).
- Hardware/software Security
Employees will be prohibited from providing backups and performing any changes
that are unauthorized.
- Mobile Laptop for emergency On-site Service Near Shore support employees will
be available for emergency on-site service when needed.
This will ensure that there is no disconnect between the user raising the
ticket and the help desk respondent.
The Near Shore employee will respond to on-site call within one (1) hour and will
be billed at an on-sire rate whenever such emergencies arise.
- Uninterrupted Power Supply Power
backups for continuous support which will ensure support is always running.
- Stocked and fully equipment pantry.
- A CAB service will on disburse around
the clock for any emergency onsite client visits from this facility at no-charge.
- Request for onsite support will approved
by the manager in duty from CLIENT facility.
- Facility will hold enough display
materials like charts, Board etc to monitor the progress of the tickets.
- All ERP Savvy employees serving from
near shore facility will be providing with security badges and access cards and
will register with CLIENT security within 3 days of employment.
- ERP Savvy / CLIENT will for force
ensure the same consultant fixes the problem.